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Are emotions affecting leadership?
Struggling to manage emotions?
Managers react under pressure instead of responding calmly and thoughtfully.
Tension or conflict in the team?
Poor emotional awareness leads to misunderstandings and strained relationships.
Lack of empathy in leadership?
Managers find it difficult to understand others’ perspectives and concerns.
Build emotionally intelligent leaders
This course helps managers develop emotional awareness, manage their reactions, and build stronger relationships, leading to calmer leadership and more positive workplace interactions.
View Course Overview
Here’s what this course helps managers do:
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Better understand and manage their own emotions
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Respond calmly under pressure or stress
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Improve relationships with employees and colleagues
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Reduce conflict through better emotional awareness
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Lead with empathy and emotional insight
What you’ll learn in this programme
The Emotionally Intelligent Manager programme is delivered as a 1–2 day course, either in person or virtually, depending on your organisation’s needs.
This course helps managers understand how emotions influence behaviour, decision making, and relationships at work. Managers explore how emotional awareness can improve communication, reduce conflict, and support more effective leadership.
The programme focuses on practical emotional intelligence skills. Managers learn how to recognise and manage their own emotions, respond more calmly under pressure, and better understand the emotions of others. Attention is given to empathy, self awareness, and building positive working relationships.
Learning is grounded in real workplace situations rather than theory alone. Managers reflect on their own leadership style and practise techniques they can apply immediately to everyday interactions.
The content is tailored to your organisation’s context, ensuring the learning feels relevant, realistic, and easy to apply.
To explore how this course can support calmer, more effective leadership, contact our team to discuss the most suitable format.
Richard made everything easy to understand and immediately useful.
I thought today would be boring, but I don’t know where the time went!
With previous trainers we fell asleep, but you kept us engaged and awake.
Excellent trainer, engaging, interactive, and highly effective.
Clear, practical guidance that helped me handle real leadership challenges.
Frequently Asked Questions
This course is designed for managers who want to improve self awareness, manage emotions more effectively, and build stronger working relationships with employees and colleagues.
Yes. The course supports experienced managers who want to strengthen emotional intelligence as well as newer managers developing confidence in leading people.
The training is typically delivered over one to two days and can be run in person, live virtually, or as a blended programme depending on your organisation’s needs.
Yes. Managers learn how emotional intelligence supports better communication, reduces tension, and helps manage conflict more constructively.
Yes. The course focuses on practical tools managers can use daily to manage emotions, respond calmly, and build positive relationships.
The programme works best with groups of six to fourteen participants to allow discussion, reflection, and shared learning.
Optional follow up support is available and may include refresher sessions or additional guidance to help managers embed learning.