About Us

Training that starts with knowing your learning and development needs

Before designing a course, we listen to you to understand what will help your managers most.

Once we understand your needs, we will tailor each training programme accordingly. We will also send each delegate a pre-course questionnaire to find out their own goals & questions for the training.

This helps us meet managers where they are & give them simple, practical skills they can use right away.

Discover what sets us apart

What makes our training truly different

Tailored to your organisational learning goals

We strive to shape every programme around your goals, challenges and developmental needs. We don't just use an off-the-shelf course, but through making suggestions and listening to you, design a training created for your people.

Practical and engaging training

Managers learn through discussions, exercises, and real examples, not lectures. This keeps them engaged and involved throughout each training day and help them understand key ideas quickly.

Listening first, planning second

Before training begins, we spend time learning about your people. Delegate questionnaires and possible pre-course calls helps us understand real aims and needs so the sessions are focused and meaningful.

Support that continues even after training ends

Every delegate completes a short action planner with post-training goals to apply what they’ve learned. Optional follow-up coaching sessions help managers stay on track, share progress, and keep improving over time.

Experienced trainers you can rely on

With over 20 years of experience and thousands of managers trained across the UK and abroad, our team brings practical insight and a supportive style that helps people feel confident to grow.

Clear tools managers can use right away

We give managers simple, practical tools that fit everyday situations. Whether it is setting goals, coaching to develop, giving feedback, or solving leadership challenges, they leave knowing exactly what to do next.

Our Process

How we work with you, step by step

We believe good training starts with understanding and continues with support. Here’s what working with us typically looks like, from first conversation to follow-up.

Enquire About Training

1. Initial conversation

You get in touch via our website, email, or referral. We arrange an initial conversation to understand what you’re looking for and whether we’re the right fit.

2. Understanding your needs

We talk through your organisation, your managers or employees, and what’s driving the training. This helps clarify goals, challenges, and the outcomes you want to achieve.

3. Creating a tailored outline

Based on our discussions, we design a clear, flexible course outline. This shows what the training will cover, how it will work, and allows space for refinement before anything is finalised.

4. Preparing your delegates

To find out the aims and questions of delegates, we send a pre-course questionnaire for them to complete. This helps delegates feel more prepared and allows us to tailor the sessions even further.

5. Delivering the training

Training is delivered in person, online, or in a blended format. Sessions are highly interactive, using discussions, exercises, and real examples to keep people engaged.

6. Follow-up and continued support

After training, delegates complete an action planner with post-training goals to implement aspects of the course. Optional follow-up coaching sessions and feedback reviews help reinforce learning and support long-term progress.

Our Team

Meet the people behind the training

You’ll work with experienced trainers who understand real leadership challenges and focus on what works in everyday situations.

“I really enjoyed a five-day Leadership Development program delivered by Richard in Dubai, in July 2019 - and found this course very useful and interesting. The content was very structural and covered the essential skills needed for modern managers motivating for a further self-study upon your needs on different topics. I definitely recommend this training for new managers and those who need to develop their "must-have" manager skills, and recommend Richard as a highly professional trainer.”

Liudmyla Stepanenko, Financial Planning Manager | GBM

“At first I was a little frustrated at having to attend the course, as much of the content felt familiar. However, my frustration soon disappeared as Richard’s style and ability to engage had everyone participating with enthusiasm. The course covered change leadership, situational leadership, self-awareness and emotional intelligence. It refreshed things I had forgotten and highlighted poor habits I had picked up. At the end of the course I felt energised and far more aware of my leadership style.”

Vince Edes, Management Training Delegate

“I cannot recommend Bespoke Business Training and, in particular, Richard highly enough. Richard has been a fantastic coach offering pragmatic guidance and solutions to management and leadership challenges in a thoughtful and considered way. His very approachable and personable manner enabled sessions to get to the heart of issues and allowed for purposeful action plans to be drawn up. The support provided has had a genuinely positive impact.”

T. Wotton, Management Coachee

“Richard provided a totally captivating and thought-provoking experience. He breaks down concepts to make them memorable and easy to digest. The delivery was well structured and engaging throughout, keeping everyone involved and focused. I would highly recommend his training to anyone looking to improve their leadership or management capability.”

Lucy Kusi, Management Training Delegate

Training trusted by many organisations worldwide

Our trainers have supported 120+ organisations across multiple sectors with bespoke, hands-on training that helps managers strengthen communication, build confidence, and lead more effectively.